Terms and conditions of Crafted Media

Every job or service that we provide are offered are meant to be read with the terms below. The terms define the expectations of our services and our working relationship with you from beginning to end, regardless of whether this agreement is signed or not. And the agreement of a quote is also an agreement with the terms and conditions outlined below.

Our services are subject to the below terms and override any other terms and conditions expressed whether in a purchase order or not. If there is any terms, definitions or costings which you do not understand, please talk to us about this prior to commencement of work.

1. What we do

  • We create tvc’s, films, animations, videos, photography, floor plans and 3D showcases (“Images”) of residential and commercial property which Real Estate Agents or Agencies can use as tools to market properties to rent or sell.

  • When the project is complete the delivery will be made by digital means. You can use them in a single use, for a limited amount of time as determined by Crafted Media. Additional copies can be made at an additional costs.

  • From time to time our expected schedules or deadlines may be impacted and expected delivery timelines change. When this happens we will inform you.

  • We may use subcontractors to assist with the delivery and production of a project.

2. Additional services and variations

  • If the scope of a project changes or additional detail of a project is uncovered during any phase of the project, we may be able to assist with these new services at an additional fee. Any new work for a project in addition to the quote will be charged separately. These new work will be charged and must be payable before the final delivery of a project

  • There will be an additional license fee if you wish to use the vision/film/video/Images for any other purpose.

  • Crafted Media reserves the right to charge a cancellation fee up to the costs involved of re-booking services at full rate including additional administration fees. These additional costs must be paid before the final delivery of a project.

3. How long will it take?

  • We aim to deliver all deliverables in the timeframe discussed. From time to time the delivery of a project may be impacted. We will inform you of the change in timeline.

  • For events that take place that are beyond our control such as force majeure - we will let you know along with a revised due date.

  • For the purpose of this agreement force majeure event means an event that is beyond our control not limited to weather event, fire, earthquake, labour dispute, act of God, death, illness or incapacity affecting us or any local, state, federal, national or international law or governmental order.

4. Your Responsibilities


  • You will pay the deposit at the agreed time.

  • You will cooperate with any member of Crafted Media or subcontractor to provide the information needed to complete a project. Failing to do so may impact the delivery due date. In the event you fail to give information in a timely manner, we may automatically update the delivery date without penalty to Crafted Media or its subcontractors.

  • You will provide services and access to property, creation of permits which we need to complete our project. Failing to do so may impact the delivery due date.

  • You will pay your accounts on time and before the delivery due date.

5. Intellectual property & copyright

  • All intellectual property rights of all projects remain with Crafted Media crafted media perpetually. We grant our clients the right to use the intellectual property we create for the purposes it was provided for and no other. This is not a perpetual right for our clients, yet limited unless specified in writing.

  • You can not provide, sell or license our intellectual property and or any media we provide you to other third parties without our express written consent. Doing so may incur an additional charge.

  • You agree to indemnify us against any claims, actions, loss or damage (including legal costs) arising directly or indirectly from any authorised or unauthorised use of the copyright works or other intellectual property we provide you.

  • No changes, modifications or alterations can be made to our intellectual property or media we provide you with out our written consent. This may come at an additional charge.

  • We reserve the right to use all intellectual property we create and media for advertising, display, publicity, website or print advertising and across social media platforms, business cards or posters.

6. Payments

  • 50% deposit is required upfront unless specified other-wise. The deposit is non-refundable.

  • Prices are stated inclusive of GST.

  • All deposits must be paid before work begins on a project, including pre-production.

  • Methods for payment are described on the invoice.

  • We reserve the right deliver our intellectual property and media only after full payment has been made. This includes additional servies not quoted for in the original quote yet was agreed upon during the completion of the project.

  • Interest maybe charge at a rate of of 8% per annum, compounding monthly. Overdue invoices may be referred to debt collection for management.

Terms and Conditions of offers and pricing.

Prices and services are subject to change without warning.

All accuracy of content is the responsibility of the client engaging the services of Crafted Media.

50% non-refundable deposit on acceptance of quotation, 50% on final delivery of project unless otherwise stated in writing.

Deposits are non refundable and non transferable 

Some prices are starting price only - please call 0431 848 115 to find out what the state prices includes.